Knowledge is the foundation of any service organization. Knowledge of your products, your services, your customers. KCS® helps you leverage the collective knowledge of your team to make measurable contributions to your organizational goals, like: Improved customer satisfaction, better products and services, less inbound tickets, improved customer service and happy employees.
KCS is a registered trademark of the
Consortium for Service Innovation
TellTales Consulting is the first certified KCS Trainer in mainland Europe. We deliver a host of standard workshops as well as custom-made training to fit your requirements - for any role and any level in the service organization. Contact us for the next KCS workshop in your area!