Knowledge-Centered ServiceĀ®

Knowledge is the foundation of any service organization. Knowledge of your products, your services, your customers. KCSĀ® helps you leverage the collective knowledge of your team to make measurable contributions to your organizational goals, like: Improved customer satisfaction, better products and services, less inbound tickets, improved customer service and happy employees.

KCS is a registered trademark of the 
Consortium for Service Innovation


Become certified!

TellTales Consulting is the first certified KCS Trainer in mainland Europe. We deliver a host of standard workshops as well as custom-made training to fit your requirements - for any role and any level in the service organization. Contact us for the next KCS workshop in your area!

Adoption support

Building blocks for a successful outcome

If you are planning to adopt KCS in your organization, we offer you a complete KCS Adoption Support program to provide you with the necessary foundation for a successful project. The program consists of assessments, training, planning & design workshops and coaching.

Expertise to fit!

You can rely on us. From business case to project management, from small improvement projects to selection and implementation of tools, our international experience is at your disposal.

Make an appointment
with our experts

Related Services

Intelligent Swarming

Collaboration on steroids. Many orgnizations find this the next logical step after KCS. But just as many organizations have adopted Intelligent Swarming as a perfect stand-alone method.

Kepner Tregoe PSDM

Problem Solving & Decision Making provides a structured manner to address new and complex issues. PSDM is the perfect fit for KCS and Intelligent Swarming, but is just as powerful as a stand-alone method.

Knowledge Management

Document Management, Communities of Practice, Learning Management, these are just a few examples where our expertise can be of value for you.