Intelligent Swarming can be described as "Collaboration on Steroids". When your organization is dealing with mostly new and complex issues, the traditional escalation model turns out to be less than efficient. With Intelligent Swarming you break through those silos and instead, where necessary, you rely on a "swarm" of agents to solve the issue fast and effectively. Stop throwing tickets around like hot potatoes.
Intelligent Swarming is a service mark of the
Consortium for Service Innovation
TellTales Consulting is the first certified Trainer in mainland Europe for Intelligent Swarming. We can deliver standard workshops as well as custom-made training to fit your organization. Contact us for the next available workshop in your area!