Intelligent Swarming

Intelligent Swarming can be described as "Collaboration on Steroids". When your organization is dealing with mostly new and complex issues, the traditional escalation model turns out to be less than efficient. With Intelligent Swarming you break through those silos and instead, where necessary, you rely on a "swarm" of agents to solve the issue fast and effectively. Stop throwing tickets around like hot potatoes.

Intelligent Swarming is a service mark of the 
Consortium for Service Innovation


Learn to work together

TellTales Consulting is the first certified Trainer in mainland Europe for Intelligent Swarming. We can deliver standard workshops as well as custom-made training to fit your organization. Contact us for the next available workshop in your area!

Adoption support

Building blocks for a successful project

If you are planning to adopt Intelligent Swarming in your organization, we offer you a complete Adoption Support program which provides the necessary foundation for a successful outcome. The program consists of assessments, training, planning & design workshops and coaching.

Expertise to fit!

You can rely on us. From business case to project management, from small improvement projects to selection and implementation of tools, our international experience is at your disposal.

Make an appointment
with our experts

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Knowledge is the byproduct of everything you do. With KCS you make that knowledge findable and usable for your colleagues and customers.

Kepner Tregoe PSDM

Problem Solving & Decision Making provides a structured manner to address new and complex issues. PSDM is the perfect fit for KCS and Intelligent Swarming, but is just as powerful as a stand-alone method.

Knowledge Management

Document Management, Communities of Practice, Learning Management, these are just a few examples where our expertise can be of value for you.