Experts in the field of Knowledge Management for customer service & support organizations.
We are certified trainer for KCS, Intelligent Swarming and PSDM. Check the calendar for a training in your area, or contact us for an in-company or tailormade training.
We support your knowledge management project on a pragmatic, hands-on basis. We perform assessments and health checks, advise you on possible improvements and help you select and implement the right tools for you.
We help to make sure your knowledge management project is completed in time and within budget. Together we set the milestones and manage the expectations of your stakeholders.
Are you temporarily missing an experienced knowledge manager? We can fill the vacancy and in the meantime help you find the ideal candidate to take over the role.
Knowledge is the byproduct of everything you do. Through KCS you ensure that this knowledge is findable and usable for your colleagues and your customers.