Quality Service

Experts in the field of Knowledge Management for customer service & support organizations.


We are certified trainer for KCS, Intelligent Swarming and PSDM. Check the calendar for a training in your area, or contact us for an in-company or tailormade training.


We support your knowledge management project on a pragmatic, hands-on basis. We perform assessments and health checks, advise you on possible improvements and help you select and implement the right tools for you.


We help to make sure your knowledge management project is completed in time and within budget. Together we set the milestones and manage the expectations of your stakeholders.

Interim Manager

Are you temporarily missing an experienced knowledge manager? We can fill the vacancy and in the meantime help you find the ideal candidate to take over the role.

More information 

Knowledge-Centered Service

Knowledge is the byproduct of everything you do. Through KCS you ensure that this knowledge is findable and usable for your colleagues and your customers.

Intelligent Swarming

Intelligent Swarming breaks through the classic escalation model. Instead, where necessary, you rely on a "swarm" of agents to solve the issues.

Problem Solving & Decision Making

Kepner Tregoe PSDM makes your thinking visible, invites collaboration and helps you look beyond the "fix". When you feel swamped by many concerns, PDSM helps you create order from the chaos.


Besides the three core methods we offer, we also have ample experience with KM aspects like Document Management, Communities of Practice and Learning Managment.

Projectmanagement & implementations

Whether you're looking for an experienced project manager or simply "hands on deck", we have the expertise you require.

Contact us

+ 31 (0)6 4600 3910

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