Sharing knowledge, creating new knowledge, I think it’s safe to say the corporate world agrees that knowledge management is a good idea. What surprises me though, is that knowledge management is treated as a separate process and more often than not, without any clear goals. We say that having a good knowledge management process in place will reduce errors during task handovers, or reduce average time to solve problems, or reduces the risk of “re-inventing the wheel”. That’s all well and good. However, what are we actually measuring?
Read more: Knowledge Management for the sake of Knowledge Management