The role of leaders in KCS and Knowledge Management

It is not always easy to involve senior management in new initiatives, like the introduction of KCS into the organization. Leaders are busy, have a lot going on and often have to focus on the most urgent issues. Still, we need our leaders to help making KCS or knowledge management (KM) in general, a success. In this blogpost, we’re going to look at the role of leaders in KCS and KM.

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A Learning Organization, more current than ever

The world around us changes. Only organizations that are able to adapt to these changes, can survive and compete. Learning is essential: learning from what happens outside and inside the organization. So, a learning organization.
Wikipedia describes a learning organization as follows: “ … a company that facilitates the learning of its members and continuously transforms itself” (source Wikipedia).

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Knowledge Management for the sake of Knowledge Management

Sharing knowledge, creating new knowledge, I think it’s safe to say the corporate world agrees that knowledge management is a good idea. What surprises me though, is that knowledge management is treated as a separate process and more often than not, without any clear goals. We say that having a good knowledge management process in place will reduce errors during task handovers, or reduce average time to solve problems, or reduces the risk of “re-inventing the wheel”. That’s all well and good. However, what are we actually measuring?

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