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Our Methods

KCS®

Knowledge-Centered Service® is the smart way of sharing knowledge for a better customer experience. Connect people with content to answer known questions fast and effective.

Intelligent Swarming

Collaboration on steroids. Break through the silos of tiered support and stop escalating. Connect people with people to solve new and complex issues fast and effective.

PSDM

Make your thinking visible with Kepner Tregoe Problem Solving & Decision Making. Address complex issues and make the right decision using these structured methods.

KM Projects

How successful is your knowledge management program? Which method is the best fit for your organization? We help you with assessments, advice and hands-on support for your projects.

Work together
for customer success

We find it important that you are happy with us. But we find it even more important that your customers are happy with you.

Who we are

Our latest Blogs

Case: Intelligent Swarming at Tricentis

Starting December 2017, we helped Tricentis (Vienna, Austria) with their adoption of Intelligent Swarming. Intelligent Swarming is a different way of working for the Support organization. Escalation levels have been replaced by a network of experts who help each other to find an incident resolution.

Gamification and Knowledge Managment: Can they go together?

On 26 and 27 November 2018 the second Gamification Europe conference took place in Amsterdam. The theme "From Player To Professional" seemed interesting to me with fascinating speakers, including Dr. Michael Wu. The main focus of the conference centered on Marketing, Sales and Education (e-learning), areas where Gamification has achieved the most success to date.

KCS makes knowledge re-use easier

In his weblog Knoco Stories Stories, Nick Milton writes how hard it is to re-use knowledge. According to Milton, this is a serious barrier for knowlede management and he lists several re-use blockers. They are, amongst others, the knowledge not being available when knowledge workers need it and they don't have time to go looking for it.

We would like to
meet you

Want to know more about what our methods can do for your organization? We're happy to provide more insights during a personal conversation. No strings attached!

Contact us

+31 (0)6 4600 3910