TellTales Consulting
Customer Service Partner

On the second day of the KCS Europe Team Meeting, an OpenSpace technique was applied. In case you don’t know this technique: participants write down a topic or question they would like to discuss. The other participants chose which topic to join for discussion. However, if they’re done talking about this topic, they are free to go to another topic. The person who brought up the topic, summarizes the discussion in the end.

The annual KCS Europe Team meeting took place from 30 to 31 October (1.5 day) in Delft, the Netherlands. This year’s theme was “Evolution of content”. The meeting was hosted by TOPdesk and participants were a mix of companies that have implemented KCS and consultants / tool vendors. They came from the Netherlands, Germany, Norway, Sweden and UK.

It is not always easy to involve senior management in new initiatives, like the introduction of KCS into the organization. Leaders are busy, have a lot going on and often have to focus on the most urgent issues. Still, we need our leaders to help making KCS or knowledge management (KM) in general, a success. In this blogpost, we’re going to look at the role of leaders in KCS and KM.